Legal
Shipping Policy
Last updated: May 29, 2026
GoodOnes™ probiotics are fulfilled by Flore Inc. and ship from our US-based fulfillment center. All formulas are shelf-stable, so there is no cold-chain requirement — your order travels safely in standard packaging year-round, including summer months. Most domestic orders arrive within 5–7 business days of the order being placed, with expedited options available at checkout if you need yours sooner.
Processing Time
Orders are processed within 1–2 business days (Monday–Friday, excluding US federal holidays). You'll receive a shipment confirmation with tracking once your order leaves our fulfillment center.
Domestic Shipping (United States)
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard (USPS / UPS Ground) | 5–7 business days | Calculated at checkout |
| Expedited (2-Day) | 2 business days | Calculated at checkout |
| Overnight | Next business day | Calculated at checkout |
Delivery estimates begin after the processing period and apply to the contiguous 48 states. Alaska, Hawaii, and US territories may take additional time.
International Shipping
We currently ship to the United States only. International shipping is not available at this time. If you're outside the US and want to be notified when international shipping opens, email [email protected].
Shelf Stability
All GoodOnes™ formulas are shelf-stable through the printed expiry date. No refrigeration required during shipping or storage. We ship year-round including summer months without quality impact.
Lost or Delayed Shipments
If your order has not arrived within the estimated window, contact [email protected] with your order number. We'll investigate with the carrier and reship or refund at no charge if the package is confirmed lost.
Address Changes
Address changes must be requested within 1 hour of placing your order. Email [email protected] immediately — we cannot guarantee changes after the order enters processing.
Tracking Your Order
A shipping confirmation email with a tracking link is sent as soon as your order leaves our fulfillment center. If you haven't received a confirmation within 3 business days of ordering, check your spam folder first, then email [email protected] with your order number and we'll look it up immediately.
Frequently Asked Questions
- Do I need to refrigerate GoodOnes?
- No. All GoodOnes™ formulas are shelf-stable through the printed expiry date and do not require refrigeration during shipping, transit, or storage. Store at room temperature, away from direct sunlight and moisture.
- Can I ship to a PO Box?
- Yes. USPS standard shipping delivers to PO Boxes. Expedited carriers (UPS, FedEx) cannot deliver to a PO Box — if you select an expedited method, please provide a street address.
- What if my package is marked delivered but hasn't arrived?
- Carriers occasionally mark packages delivered before the final drop. Wait 24 hours — most packages appear within that window. If it still hasn't arrived after 24 hours, contact [email protected] and we'll file a carrier claim and reship at no charge.
- Can I change my shipping address after ordering?
- Address changes must be requested within 1 hour of placing your order. Email [email protected] immediately with your order number and corrected address. After an order enters processing, address changes cannot be guaranteed.
- Do you offer free shipping?
- Shipping costs are calculated at checkout based on order size, selected method, and destination. Promotions with free shipping thresholds are announced in our email list and applied automatically at checkout when eligible.
Contact
[email protected] · Orders fulfilled by Flore Inc.